Privacy Policy - Three Rivers Apartments

This Privacy Policy describes how Three Rivers Apartments (“Three Rivers,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our property management services, website, and communications, including SMS/text messaging.

By using our services or providing your information, you agree to the terms of this Privacy Policy.

Scope of This Policy
This Policy applies to information collected:

Through our website
During lease applications and tenancy
Through tenant portals and service requests
Via communications such as email, phone, and SMS/text messaging

This Policy does not apply to third-party services or platforms that we do not control. We encourage you to review their privacy policies before providing your information.

Information We Collect
We collect information you provide directly, as well as certain information automatically when you interact with our services.

Information You Provide
You may provide personal information including:

Name, phone number, and email address
Lease applications and tenancy-related information
Maintenance requests, showing requests, and portal registrations
Communications with us, including SMS/text messages

Providing this information is voluntary, but certain services may not be available without it.

Information Collected Automatically
We may collect limited technical information such as:

IP address
Browser type and device information

How We Collect Information
We collect information when you:

Submit forms through our website
Apply for housing or complete lease applications or agreements
Register for tenant portals or services
Request property showings or maintenance
Communicate with us via phone, email, or SMS
Opt in to receive SMS/text communications

How We Use Information
We use your information to:

Provide and manage property management services
Process applications and support tenancy
Communicate with you regarding leasing, maintenance, and account updates
Send SMS/text messages, including service-related and promotional communications
Respond to inquiries and provide customer support
Improve our services and operations
Comply with legal and regulatory obligations

We do not sell your personal information.

SMS/Text Communications
If you provide your mobile number, you consent to receive SMS/text messages from Three Rivers Apartments. These messages may include:

Application and leasing updates
Maintenance and service notifications
Account-related communications
Promotional messages

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying “STOP.”

Sharing of Information
We may share your information in the following circumstances:

Service Providers
We share information with trusted vendors that support our operations, including:

Property management platforms (such as Rent Manager)
Communication and messaging services
Operational and maintenance support providers

These providers are contractually required to protect your information and use it only for authorized purposes.

Legal Requirements
We may disclose information:

To comply with applicable laws or regulations
In response to lawful requests (e.g., subpoenas or court orders)
To enforce our agreements or protect our rights

Data Retention
We retain personal information only as long as necessary to:

Provide our services
Maintain business and legal records
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed to be completely secure. By using our services, you acknowledge the inherent risks of transmitting information electronically. In the event of a data breach, we will comply with applicable notification requirements under Indiana law.

Your Choices and Rights
You may:

Opt out of SMS communications by replying “STOP”
Request updates or corrections to your information
Request information about the personal data we maintain about you

We will respond to reasonable requests in accordance with applicable laws.

Third-Party Services
Our services may rely on third-party platforms to process, store, or transmit your information. These providers operate under their own privacy policies and contractual obligations.

Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.” Your continued use of our services after any changes indicates your acceptance of the updated Policy.

Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
info@3riversapartments.com